Verify that your computer's wireless is 'turned on' or your WiFi USB adapter is securely plugged in
Attempt to reconnect to your WiFi network, and/or verify all network cables to router are securely connected
If unresolved, you may need to 'remove' your current WiFi network from the 'preconfigured' or 'saved' networks
Attempt to reconnect to your WiFi network, verify your WiFi password and security type are correct
If unresolved, power-cycle† your WiFi router, then wait 5 minutes and attempt to reconnect to your WiFi network
If unresolved, bring your computer and router In-House and we can assist you with connecting to the WiFi|
|No Internet Connectivity (WiFi or LAN shows connected, but you have no internet access):
Power-cycle† WiFi router, wait 5 minutes and then test connection
If unresolved, power-cycle† Outdoor Radio (via POE injector), wait 5 minutes and then test connection
If unresolved, verify cables connections (see photos below for POE injector and WiFi router)
If unresolved, call CyberNet1 at (406)363-2183, be ready to provide the name on your account and a description of the problem. Our frontdesk staff will create a service request ticket, and at the first opportunity, a technician will test connectivity to the outside radio. If an on-site inspection is required, the technician will call to make arrangements.*|
Please feel free to call the office to follow-up on the status of your service ticket.
All service calls are handled on a First-Come-First-Served basis.
Expedited Service** is dependent upon technician availability.
|Noticeable Degradation of Service: (Suspected issue with alignment or outdoor radio):
Call the office to have a technician verify radio signal and service quality. If possible, please provide recent results, including the time of day, from speedtest.net. If the radio signal or quality are poor, a technician will call to schedule a time to meet on-site for a service call.
Many service problems are often related to internal wireless routers, local interference, multiple high-usage devices, or other internal equipment failures (cables, cable terminations, switches, routers, power injectors, Ethernet ports, virus infected computers, et cetera).
If our technician determines that the outside radio's signal and quality are within normal operating levels and performs as expected, then there may be an internal network issue present.* In this case, please call (406)363-2183 to have a technician scheduled to meet you on-site.
Computer-related issues are to be addressed by our in-shop computer technician at an hourly rate of $60.
If necessary, we can remote into your computer and perform minor repairs, or have our computer technician scheduled to meet you for an on-site service call at an hourly rate of $75.
An adult that is authorized to make changes to the account or building infrastructure must be present for the duration of any on-site service call.
Please note that any signal or alignment issue that is not related to equipment failure may result in a service charge. This includes, but is not limited to: new obstructions to Line of Sight, physical contact or damage by humans and animals, icefall, severe weather, et cetera.|
† When power-cycling, please do not unplug any Ethernet cables as a charge may be assessed for any service call resulting from mismatched or poorly connected cables
* Internal network & computer-related issues may result in a service charge at an hourly rate of $75
** Expedited Service is charged at an hourly rate of $75 with a one-hour minimum, regardless of the cause